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SHIPPING, RETURN, AND CANCELLATION POLICY
Free standard shipping (within the continental US except for Alaska and Hawaii) on orders over $49.00 before tax and shipping charges. Orders that do not meet the minimum will be charged the appropriate shipping fee at checkout.
For out-of-stock products and unexpected issues during processing and shipping, we will contact you through the email and phone number provided on the order. Please respond within 24 hours. After the 24-hour mark, we will either refund, replace or ship the order depending on the circumstances.
Our business hours are Monday – Friday 8:00 AM – 5:00 PM PST excluding weekends and holidays. Any orders submitted on Saturday and Sunday will be processed on the following business day. All orders are processed upon receipt. Please allow up to 2 full business days for your order to be processed, packed, and shipped. No orders will be shipped on Saturday and Sunday. Please allow 5-7 business days for standard ground shipping delivery.
Once the order(s) is shipped and tracking information has been sent to the customer’s email, it is the customer’s responsibility to track and receive the package(s). The customer(s) can notify our customer service department should they need assistance.
RETURN, REFUND, AND EXCHANGE POLICY
You may return or exchange the unopened and unused product(s) within 7 days of the invoice. Products not returned within 7 days will be considered non-refundable. All returned or exchanged items must be in their original packaging with all applicable parts and documents. All returned or exchanged items must be in resalable condition (including, but not limited to, outer box must not be torn or damaged. No goods shall be returned for replacement without first obtaining a Return Authorization Number (RA Number) from Us. You can request an RMA Number by sending an email to [email protected]. With the exception of shipping errors or damaged items, original shipping charges are non-refundable. A refund can only be issued to the original credit card used for purchase. In some cases, customers are responsible for the cost of shipping & insurance when returning products to us. The customer will be responsible for the return charges if it is due to taste or personal preference. If the product is of low quality resulted from less than ideal preserving or shipping conditions, the customer must provide visible proof(s).
For all damaged or deconditioned products; in order to request a refund, please take a picture of each damaged or deconditioned product, and send them over to us at the email [email protected] We’ll solve them case by case.
All sales are final on certain products, including, but not limited to, opened or used items, all items in Clearance, and seasonal merchandise. For safety and hygienic reasons, all sales are FINAL on Meat & Seafood, Fresh & Frozen, and Vegetables.
IMPORTANT NOTE: All frozen products cannot be returned once shipped. Orders with frozen products might be eligible for a refund depending on the circumstance of each case.
IMPORTANT NOTE: BolsaBuy is not responsible for delays during the shipping process that were caused by unusual circumstances such as violence, natural disaster,…
Your orders are immediately processed as soon as you click on the Place Order button. Therefore, your order can not be canceled or modified in any way once it has been submitted.
We reserve the right to change our policies at any time and without prior notice.