SHIPPING, RETURN AND CANCELLATION POLICY
Free standard shipping (within the continental US except Alaska and Hawaii) on orders over $49.00 before tax and shipping charges. Orders that do not meet minimum will be charged the appropriate shipping fee at checkout.
Our business hours are Monday – Friday 8:00AM – 5:00PM PST excluding weekends and holidays. Any orders submitted on Saturday and Sunday will be processed on the following business day. All orders are processed upon receipt. Please allow up to 2 full business days for your order to be processed, packed and shipped. No orders will be shipped on Saturday and Sunday. Please allow 5-7 business days for standard ground shipping delivery.
Once the order(s) is shipped and tracking information has been sent to customer’s email, it is the customer responsibility to track and receive the package(s). The customer(s) can notify our customer service department should they need assistance.
RETURN, REFUND AND EXCHANGE POLICY
You may return or exchange the unopened and unused product(s) within 7 days of invoice. Products not returned within 7 days will be considered non-refundable. All returned or exchanged items must be in their original packaging with all applicable parts and documents. All returned or exchanged items must be in resalable condition (including, but not limited to, outer box must not be torn or damaged. No goods shall be returned for replacement without first obtaining a Return Authorization Number (RA Number) from Us. You can request for a RMA Number by sending an email to [email protected]. With the exception of shipping error or damaged items, original shipping charges are non-refundable. A refund can only be issued to the original credit card used for purchase. Customers are responsible for the cost of shipping & insurance when returning products to us.
For all damaged or deconditioned products; in order to request for refund, please take a picture of each damaged or deconditioned product, and send them over to us at the email [email protected] We’ll solve them case by case.
All sales are final on certain products, including, but not limited to, opened or used items, all items in Clearance, and seasonal merchandise. For safety and hygienic reasons, all sales are FINAL on Meat & Seafood, Fresh & Frozen, and Vegetables.
IMPORTANT NOTE: All frozen products cannot be returned once shipped. Orders with frozen might be eligible for refund depending on the circumstance of each case.
IMPORTANT NOTE: BolsaBuy is not responsible for delays during the shipping process that were caused by unusual circumstances such as violence, natural disaster,…
Your orders are immediately processed as soon as you click on Place Order button. Therefore, your order can not be cancelled or modified in any way once it has been submitted.
We reserve the right to change our policies at any time and without prior notice.